MAN 1590 - Supply Chain Practices

College of Business

Credit(s): 3
Contact Hours: 47
Effective Term Fall 2024 (640)

Course Description

This course is an introduction to the key concepts, principles, and processes involved in the management of supply chains. Application methods and techniques related to the management of global supply chains are also reviewed. Through this course, students will develop the foundational knowledge and skills necessary to contribute effectively to the management of supply chains in various industries. Focus areas include: customer service operations, procurement and supply management, manufacturing and service operations, and demand planning. In addition, students have the opportunity to pursue up to 4 SCPro Fundamentals industry certifications endorsed by the Council of Supply Chain Management Professionals (CSCMP).  

Learning Outcomes and Objectives

  1. The student will assess the impact of effective customer service by:
    1. Critiquing methods used in business to business (B2B) and customer to business (C2B) relationships.
    2. Analyzing systems used within the overall order management cycle and process.
    3. Investigating key elements of different technologies, systems, and tools in the order process.
    4. Explaining basic customer relationship management (CRM) concepts.
    5. Demonstrating quality customer service focus.
  2. The student will employ best practices when developing key procurement procedures and processes by:
    1. Interpreting key procurement objectives.
    2. Defining procurement roles and activities.
    3. Testing key steps in the management of the procurement process.
    4. Utilizing various inventory valuation methods.
    5. Evaluating pricing fundamentals.
    6. Working collaboratively to develop and review specifications, statements of work, performance terms, and/or acceptance criteria.
  3. The student will identify the key roles and skills in demand planning by:
    1. Interpreting the general concept of demand planning.
    2. Analyzing the factors that affect demand.
    3. Evaluating the basic types of forecasting techniques, such as reorder points, economic order quantity (EOQ), lead times, and technology uses.
    4. Discussing the key links between demand management and order management.
  4. The student will develop effective processes for the conversion of materials into products and services by:
    1. Explaining the relationship between manufacturing, purchasing, and logistics.
    2. Planning production.
    3. Applying best practices for production operations.
    4. Describing how to assess the performance of manufacturing and service operations.
    5. Describing the basic concepts of manufacturing and service operations and their role in meeting customer needs.

Criteria Performance Standard

Upon successful completion of the course the student will, with a minimum of 70% accuracy, demonstrate mastery of each of the above stated objectives through classroom measures developed by individual course instructors.

History of Changes

C&I Approval: 11/20/2015, BOT Approval: 03/15/2016, Effective Term: Fall 2016 (520).
C&I Approval: 02/17/2024, BOT Approval: 03/19/2024, Effective Term: Fall 2024 (640)

Related Programs

  1. Business Administration (BUS-AS) (670) (Active)
  2. SCPro™ Fundamentals (Option 2) - to BUS-AS (SCP2IC-AR) (550) (Active)
  3. Supply Chain and Logistics (SCM-CT) (585) (Active)
  4. Sustainability Management (SUSMGT-BAS) (640) (Active)
  5. Sustainability Management (SUSMGT-TR) (670) (Active)