MAN 4584 - Process Improvement Methodologies

College of Business

Credit(s): 3
Contact Hours: 47
Effective Term Fall 2023 (625)

Requisites

Admission to Management and Organizational Leadership (Bachelor of Applied Science) (MGTORG-BAS) or
Admission to Business Administration (Bachelor of Science) (BUS-BS) or
Admission to Sustainability Management (Bachelor of Applied Science) (SUSMGT-BAS) or
Admission to Technology Development and Management (Bachelor of Applied Science) (TMGT-BAS) or
Admission to Business Analyst Specialist (Advanced Technical Certificate with Financial Aid Eligibility) (ANLST-ATC) or
Admission to Public Policy and Administration (Bachelor of Science) (PPA-BS) or
Admission to Health Services Administration (Bachelor of Applied Science) (HSA-BAS) or
Admission to Nursing (Bachelor of Science) (NURS-BS) or
Admission to Educational Studies and Community Leadership (Bachelor of Science) (EDST-BS)

Course Description

This course presents the basic principles and techniques used to manage process improvement. Today’s managers need to understand how to engage people in process improvement, as well as how to critically understand and apply the associated methodologies. Process improvement is complicated and dynamic, encompassing a variety of approaches traditionally recognized as Total Quality Management (TQM), Lean, Six Sigma, Balanced Scorecard, and many others. The potential benefits of process improvements create not only lucrative opportunities for today’s organizations, but they are a necessity for survival in the competitive world marketplace. Businesses must be able to better manage and control their process improvements in order to achieve their strategic objectives.

Learning Outcomes and Objectives

  1. The student will demonstrate an understanding of business process management by learning key terminologies, methodologies, and critical success factors for process improvement by:
    1. examining the evolution of various process improvement methodologies.
    2. assessing strategic direction to determine process improvement priorities.
    3. evaluating current processes using various mapping and charting tools.
    4. describing process performance by designing and collecting key measurement indicators, as well as using different charts and scorecards to show these measurements.
    5. analyzing current processes using various tools to evaluate processes and create improvement ideas.
    6. exploring how to prioritize, plan, and implement process improvement requirements using training, tracking, and sustaining methodologies.
  2. The student will examine the main strategic drivers and triggers that vary across organizations and situations for business process management and improvements by:
    1. discussing process improvement methodologies case studies.
    2. analyzing the impacts and benefits of process improvement methodologies.
    3. contrasting the link between strategic needs, process improvements, operating cultural requirements, and change management.
  3. The student will analyze the framework associated with process improvement methodologies in order to further develop critical thinking and problem solving skills to support dynamic improvement needs across organizations by:
    1. determining the differences and similarities between various process improvement approaches.
    2. describing approaches and phases followed to pursue different process improvement requirements.
    3. formulating a process improvement roadmap to address a realistic business application.
    4. addressing roadblocks that often arise during the implementation of process improvements.
    5. examining closing and follow-up requirements upon completion of key process improvement milestones and projects.
  4. The student will demonstrate an understanding of project management, people change management, and leadership that is essential for sustainable process improvements by:
    1. evaluating essential cultural needs to support process improvement.
    2. discussing project management steps and risks.
    3. examining components and behavioral aspects for change programs as they are associated with process improvement initiatives.
    4. exploring leadership’s role in business process management and process improvement projects.
  5. The student will compare and evaluate business process management maturity stages to gain an understanding on how to support long-term process improvements by:
    1. determining the evolutionary stages of maturity in business process management.
    2. defining organizational structure to support process improvement initiatives throughout maturity stages.
    3. discussing further developments associated within this field.

Criteria Performance Standard

Upon successful completion of the course the student will, with a minimum of 70% accuracy, demonstrate mastery of each of the above stated objectives through classroom measures developed by individual course instructors.

History of Changes

C&I 1/22/08, BOT 2/19/08, Effective 20081(0400). Flex access 20081(0400). C&I 3/23/2010, BOT 4/21/2010, Effective 20093(0425). C&I 12/7/2010, BOT 2/22/2011 as FYI, Effective 20102(0435). C&I 11/30/2012, BOT 1/15/2013, Effective 20131(0475). C&I Approval: 05/31/2013, BOT Approval: 08/05/2013, Effective Term: Spring 2014 (480). C&I Approval: 02/21/2020, BOT Approval: 03/17/2020, Effective Term: Fall 2020 (580).
C&I Approval: , BOT Approval: , Effective Term: Fall 2023 (625)

Related Programs

  1. Business Administration (BUS-BS) (610) (Active)
  2. Business Analyst Specialist (ANLST-ATC) (625) (Active)
  3. Health Services Administration (HSA-BAS) (655) (Active)
  4. Management and Organizational Leadership (MGTORG-BAS) (645) (Active)