CET 1175C - Medical Software and Troubleshooting

Engineering and Building Arts Department

Credit(s): 2
Contact Hours: 52
Effective Term Spring 2020 (570)

Requisites

Course Description

This course teaches computer applications for technical support staff in a health care setting. Students become familiar with databases, spreadsheets, technical drawings, and project organization as they apply to various technical projects relative to the clinical engineering department. Students will also explore specific databases used in the documentation of medical device technology management. Includes needs analysis, process documentation troubleshooting computer problems, customer service fundamentals and training end users.

Learning Outcomes and Objectives

  1. Students will demonstrate competency by performing basic word processing tasks, demonstrating research skills utilizing online resources and presenting data and information in an appropriate manner by:
    1. applying appropriate communication methods (e.g. presentations, formal reports, memos, e-mail, etc.)
    2. recognizing inefficiencies in required processes and take appropriate action.
    3. recognizing data entry errors in technical documents and making appropriate changes.
    4. performing basic word processing tasks.
    5. communicating and following specified policies.
  2. Students will demonstrate use of computer applications for technical support staff in a health care setting by:
    1. using and configuring the Windows Operating System for use in a health care setting.
    2. identifying resources and documentation needed to install, configure, upgrade and troubleshoot Operating Systems.
    3. researching company communication policies and identifying compliance issues for reports and data.
    4. identifying MS Office applications and resources needed in a health care setting.
    5. using MS Office applications to organize and produce documentation that includes Word Processing, Spreadsheets and Databases needed in a health care setting.
  3. Students will identify and use specific databases needed for the documentation of medical device technology management by:
    1. identifying and researching the use of databases related to medical device technology management.
    2. using MS Excel to create worksheets, enter data, utilize formulas and produce charts.
    3. discussing vendor applications used for managing tasks related to medical device management.
  4. Students will demonstrate ability to use internet resources related to regulatory requirements by:
    1. researching internet resources needed to evaluate, test, use and maintain biomedical equipment.
    2. locating internet resources for local, state and federal guidelines and regulations related to biomedical equipment.
    3. identifying and using requirements needed for formatting procedural documents, standard operating procedures (SOPs) and/or technical reports.
  5. Students will research and perform equipment needs analysis by:
    1. researching and identifying best practices for medical device needs analysis.
    2. planning processes related procurement and inventory management of medical devices.
  6. Students will demonstrate ability to recognize and effectively use customer service fundamentals needed for a hospital environment.
    1. researching and identifying best practices for use of effective customer service skills by technical staff in a hospital environment.
    2. demonstrating the use of customer service skills best practices commonly needed by technical staff in a hospital environment.
    3. identifying and applying techniques needed for dealing with difficult situations or angry individuals.

Criteria Performance Standard

Student must achieve a grade of a "C" or better.

History of Changes

C&I Approval: , BOT Approval: , Effective Term: Fall 2015 (505). C&I Approval: 11/20/2015, BOT Approval: 03/15/2016, Effective Term: Fall 2016 (520). C&I Approval: , BOT Approval: , Effective Term: Spring 2018 (540).
C&I Approval: 09/05/2019, BOT Approval: 09/24/2019, Effective Term: Spring 2020 (570)

Related Programs

  1. Biomedical Engineering Technology (BMET-AS) (640) (Active)
  2. Medical Device Networking and Cybersecurity (MDNC-CT) (595) (Active)
  3. Medical Equipment Repair (BMET-CT) (555) (Active)