ETI 1110 - Introduction to Quality Assurance

Engineering and Building Arts Department

Credit(s): 3
Contact Hours: 47
Effective Term Spring 2018 (540)

Course Description

This course defines the role of quality in an industrial environment. Topics include the use of quality management techniques and quality philosophies, process development, techniques used for evaluation, approaches used on continuous operations, methods used to control quality, and the International Organization for Standardization (ISO) series of standards. The responsibility of quality assurance during the engineering, manufacturing, and marketing of a product is also covered. Quality management ensures that an organization, product or service is consistent. It has four main components quality planning, quality assurance, quality control and quality improvement.

Learning Outcomes and Objectives

  1. The student will explain the concepts of quality by:
    1. defining quality as it relates to customers.
    2. defining the terms associated with quality.
    3. discussing how the changes in the manufacturing and business processes affect quality.
    4. distinguishing between quality assurance (QA) and quality control (QC) functions.
    5. distinguishing among inspection, audit, and surveillance.
    6. describing the job characteristics in a quality environment.
  2. The student will discuss the concepts of product quality by:
    1. describing the quality of design.
    2. describing the quality of conformance to design.
    3. describing the quality of performance.
    4. defining receiving inspection, in-process inspection, and final inspection process.
    5. describing the special process of metrology and nondestructive testing.
  3. The student will incorporate the fundamentals of quality management philosophies by:
    1. evaluating the different approaches to quality from W. Edwards Deming, Joseph M. Juran, and Philip B. Crosby.
    2. describing how Six Sigma quality is used to improve quality.
  4. The student will explain the methods used in control quality by:
    1. defining the concept “cost of quality”.
    2. discussing the use of the seven quality tools: cause and effect diagram, check sheet, control chart, histogram, pareto chart, scatter diagram, and stratification.
    3. describing the concept of using statistical quality control.
    4. describing the concept of error proofing or poka-yoke designs.
    5. discussing the use of quality audits.
    6. discussing the concept of 'one piece flow' delivery.
  5. The student will analyze the ISO 9000 series standard by:
    1. tracing the historical background behind the progression of standards and the formation of the International Organization for Standardization.
    2. explaining the development of the ISO 9000 series of standards.
    3. summarizing the seven quality principles ISO 9000 standard.
    4. discussing the applications for the ISO 9000 series of standards.

Criteria Performance Standard

Upon successful completion of the course the student will, with a minimum of 70% accuracy, demonstrate mastery of each of the above stated objectives through classroom measures developed by individual course instructors.

History of Changes

C&I 6/26/01, Board 8/21/01, Eff 20011. 3 Year Review 2004. # chgd from 2100 by field review effective 20061(0370). # chgd from 2110 by field review effective 20071(0385). Effective 20122(0465) C&I Approval: 07/12/2012, BOT Approval: 08/21/2012, Effective Term: Spring 2013 (465).
C&I Approval: 08/17/2017, BOT Approval: 09/19/2017, Effective Term: Spring 2018 (540)

Related Programs

  1. Applied Engineering Technology (ENG-AS) (670) (Active)
  2. ASQ Certified Six Sigma Green Belt (to ENG-AS) (SIG1IC-AR) (615) (Active)
  3. ASQ Certified Six Sigma Green Belt (to ENGTECH-CT) (SIG4IC-AR) (615) (Active)
  4. ASQ Certified Six Sigma Green Belt (to LEAN-CT) (SIG2IC-AR) (615) (Active)
  5. ASQ Certified Six Sigma Green Belt (to PROSYS-AS) (SIG8IC-AR) (615) (Active)
  6. Biotechnology Laboratory Technology (BIOT-AS) (640) (Active)
  7. Biotechnology Laboratory Technology (BIOT-AS) (635) (Draft)
  8. Council for Six Sigma Certification (CSSC) Six Sigma Green Belt (to BIOT-AS) (SSGB2IC-AR) (645) (Active)
  9. Council for Six Sigma Certification (CSSC) Six Sigma Green Belt (to ENG-AS) (SSGB1IC-AR) (645) (Active)
  10. Council for Six Sigma Certification (CSSC) Six Sigma Green Belt (to ENGTECH-CT) (SSGB5IC-AR) (645) (Active)
  11. Council for Six Sigma Certification (CSSC) Six Sigma White Belt (to BIOT-AS) (SSWB2IC-AR) (645) (Active)
  12. Council for Six Sigma Certification (CSSC) Six Sigma White Belt (to ENG-AS) (SSWBIC-AR) (645) (Active)
  13. Council for Six Sigma Certification (CSSC) Six Sigma White Belt (to ENGTECH-CT) (SSWB3IC-AR) (645) (Active)
  14. Council for Six Sigma Certification (CSSC) Six Sigma White Belt (to LEAN-CT) (SSWB4IC-AR) (645) (Active)
  15. Council for Six Sigma Certification (CSSC) Six Sigma Yellow Belt (to BIOT-AS) (SSYB2IC-AR) (645) (Active)
  16. Council for Six Sigma Certification (CSSC) Six Sigma Yellow Belt (to ENG-AS) (SSYB5IC-AR) (645) (Active)
  17. Council for Six Sigma Certification (CSSC) Six Sigma Yellow Belt (to ENGTECH-CT) (SSYB4IC-AR) (645) (Active)
  18. Council for Six Sigma Certification (CSSC) Six Sigma Yellow Belt (to LEAN-CT) (SSYB6IC-AR) (645) (Active)
  19. Engineering Technology Support (ENGTECH-CT) (385) (Active)
  20. Lean Six-Sigma Green Belt (LEAN-CT) (610) (Active)
  21. MSSC Certified Production Technician (CPT) (to BIOT-AS) (CPT3IC-AR) (605) (Active)
  22. MSSC Certified Production Technician (CPT) (to ENG-AS) (CPT1IC-AR) (650) (Active)
  23. MSSC Certified Production Technician (CPT) (to ENGTECH-CT) (CPT5IC-AR) (605) (Active)
  24. MSSC Certified Production Technician (CPT) (to LEAN-CT) (CPT4IC-AR) (605) (Active)
  25. MSSC Certified Production Technician (CPT) (to PROSYS-AS) (CPT6IC-AR) (605) (Active)
  26. Production Systems Management (PROSYS-AS) (645) (Active)