Help Desk Support Specialist - Certificate with Financial Aid Eligibility

College of Computer & Information Technology

HDSK-CT

Effective Catalog Term: Summer 2017 (530) through Present (CIP#0511010313)

The requirements shown below are valid beginning Summer 2017 (530). Course content may have changed to reflect new developments or improvements, even if the overall program structure has not. Current students should visit My SPC and view My Learning Plan to see specific degree requirements for their effective term.

Program Leadership Information

Dr. Mark McKinney
Dean, College of Computer and Info Tech
mckinney.mark@spcollege.edu

John Long
Associate Dean, College of Computer Info and Tech
long.john@spcollege.edu
727-341-4620

Program Summary

This program is offered as a Fully Online program. This certificate program prepares the student to work in a help desk support position for installing, configuring, managing and monitoring hardware and software applications in a stand-alone or networked environment. Students will be provided with ongoing user support skills in the field of information technology.

The Academic Pathway is a tool for students that lists the following items:

the recommended order in which to take the program courses
suggested course when more than one option exists
which semester each course is typically offered
if the course has a prerequisite
courses that may lead to a certificate (if offered in the program)

If you are starting the program this term, click here to access the recommended Academic Pathway.

If you have already started the program, click one of the following for the archived Academic Pathways.

Archive

Please verify the Academic Pathway lists your correct starting semester.

Program Learning Outcomes

Install, configure, manage, deploy, monitor and troubleshoot a networked server environment.
Install, configure, manage, and troubleshoot an operating system.
Install, configure, upgrade and troubleshoot computer hardware.
Install, configure and troubleshoot system and device driver software and implement basic security measures.
Perform customer service skills.
Perform help desk support activities.